Terms

Welcome to www.trichovedic.com.au – the all natural, Australian made and owned luxury hair care range. This website is operated by Trichovedic Pty Limited. When you use and/or order products from this website, you are agreeing to these terms and conditions, and, from this point onwards, any reference to “we”, “us”, “our” or “ourselves” refers to Trichovedic Pty Limited.

Registered Address:
32 Bangalla St Warrawee NSW 2074
ABN Number 36 419 089 558

Mailing Address:
PO Box 1093 Wahroonga NSW 2076

We hope you have a positive experience on our website. If you do however experience any issues, we ask that you email us as soon as you can at [email protected] so that we can work on getting it fixed as soon as we can. Alternatively, you can call our Mail Order staff on +61 2 9489 7776.

ORDERING

Before you can place an order, you will have the option to create an account and log in to your account or check out as a guest user.

Very occasionally, if the technology fails us or we make a genuine mistake, your order attempt may be unsuccessful. While we can’t be held liable for this, we will do everything we can to resolve this for you.

Once your order has been accepted, you just pay the sum that you see at the end of the checkout process, together with the delivery fee. We will only accept credit or debit cards in the name of the customer placing the order.

Once you have placed an order, you will receive an e-mail within 24 hours, and then one within 24 hours of your order being dispatched.

Placing an order is legally binding but this does not affect your statutory rights as a consumer. For more details you can also have a look at ‘Cancellations and Returns’ in these Terms and Conditions.

If, in our reasonable opinion, a customer acts against these Terms and Conditions, we do reserve the right to cancel or suspend their involvement in a sale. This includes non-payment of ordered products or fraudulent use of our website and/or sales. We also reserve the right to bar certain e-mail addresses and telephone numbers from accessing our website to place orders. We will not accept any order from any customer who we have cancelled or suspended.

MAXIMUM PURCHASE POLICY

We regret that we must limit orders to a maximum purchase of $500.00 per customer. If you have any questions please call us on +61 2 9489 7776 or email us at [email protected]

AVAILABILITY

Very rarely, we may not be able to supply something to you that you have ordered right away. We will provide you with the option to wait until the product becomes available and leave your order open, offer you an alternative or a refund.

CONTACTING US
 


Trichovedic Mail Order Contact is open from Monday to Friday 9am to 5pm excluding Australian public holidays. You can call us on +61 2 9489 7776. Alternatively, send an e-mail to [email protected] with any queries, problems or questions you may have.

DISCOUNT VOUCHERS & COUPON CODES


Please be aware that discounts and coupons are only valid for the period of time stated on the voucher or within the body of text where the voucher is obtained (Facebook, Instagram, Email).

PRICES

Please note that the prices as stated on our website are in Australian dollars and are inclusive of GST.

SHIPPING & DELIVERY

Please note that delivery times are based on information from our shipping providers and as such are subject to delay.

For domestic orders there is a $9.00 flat rate shipping charge. Shipping is free for orders over $60.00 (please note this is only for domestic orders).

CANCELLING ORDERS AND RETURNS

If you wish to cancel your order with Trichovedic online then please contact us on +61 2 9489 7776 or [email protected] within 12 hours of placing the order. You can still cancel the order once it has been dispatched but you will incur the postal cost of returning the parcel and the refund will not be processed until the parcel is received and reviewed by Trichovedic.

The Trichovedic online store is happy to offer customers a return or an exchange for items purchased online. Returns or exchanges are accepted on goods within 21 days from the date of purchase and will require proof of purchase.

If you are unsatisfied in any way with the product, please phone us on +61 2 9489 7776 or email us at [email protected] and we will let you know how we will resolve your issue. We will need you to send these products back to us within 14 working days of receiving them. We will offer you an exchange where possible, or a full refund after we have received the return. In this case, we will pay for the postage of sending these items back to us. Nothing in these Terms and Conditions affects your statutory rights as a consumer.

If your item is damaged, faulty, or different to how it was described follow these easy steps:

  • Take a photo of the item/s
  • Send the photo to [email protected] along with your order reference number
  • Our customer care team will contact you to arrange the return of the product. We will send you a pre-paid postal label or satchel to use when returning the item to us. Once the item/s have been received and reviewed, you will either receive your new items (for exchange), or a refund for the cost of the purchase. Refunds will be issued directly to the credit card used for the purchase. Email notification will be sent once the return has been processed. Please allow up to seven days for the refund to process.

If you wish to exchange your item/s please contact our customer care team on +61 2 9489 7776 or [email protected] and then return the item to the address we provide.

If you are cancelling your order because you’ve changed your mind, please note that you will have to pay the costs for returning the goods.

Once the item/s have been received and reviewed, you will either receive your new items (for exchange), or a refund for the cost of the purchase. Refunds will be issued directly to the credit card used for the purchase. Email notification will be sent once the return has been processed. Please allow up to seven days for the refund to process.

RETURN TO STORES

At this time, we are not able to offer the option of returning your item/s to a Trichovedic stockist.

PRIVACY AND PERSONAL DATA


Your personal data will only be used for the processing and invoicing of your order only. If you would like to be kept up to date with all the new exciting Trichovedic news, you can visit our Facebook page www.facebook.com/trichovedic or follow us on Instagram @trichovedic.

INTELLECTUAL PROPERTY

All texts, designs, trademarks, logos, brand names, product names, titles, sounds, music, graphics, video interfaces, visual interfaces, photographs, artwork and source code including, but not limited to, the functioning look and feel of such contents contained on the website is owned by its respective owners and is protected by copyright, patent and trademark laws and various other intellectual property rights and unfair competition laws.

GST QUERIES

Delivery costs will be added to your order and the final total will include GST calculated on your products and the cost of delivery. For all orders being delivered to an address in Australia, your final total will include GST at 10%. For orders delivered outside of Australia, GST will be deducted from your total payment during the final stage of the checkout process.