Welcome to www.trichovedic.com.au – the all natural, Australian made and owned luxury hair care range. This website is operated by Trichovedic Pty Limited. When you use and/or order products from this website, you are agreeing to these terms and conditions, and, from this point onwards, any reference to “we”, “us”, “our” or “ourselves” refers to Trichovedic Pty Limited.
PO Box 1093 Wahroonga NSW 2076
CANCELLING ORDERS AND RETURNS
If you wish to cancel your order with Trichovedic online then please contact us on +61 2 9489 7776 or firstname.lastname@example.org within 12 hours of placing the order. You can still cancel the order once it has been dispatched but you will incur the postal cost of returning the parcel and the refund will not be processed until the parcel is received and reviewed by Trichovedic.
The Trichovedic online store is happy to offer customers a return or an exchange for items purchased online. Returns or exchanges are accepted on goods within 21 days from the date of purchase and will require proof of purchase.
If you are unsatisfied in any way with the product, please phone us on +61 2 9489 7776 or email us at email@example.com and we will let you know how we will resolve your issue. We will need you to send these products back to us within 14 working days of receiving them. We will offer you an exchange where possible, or a full refund after we have received the return. In this case, we will pay for the postage of sending these items back to us. Nothing in these Terms and Conditions affects your statutory rights as a consumer.
If your item is damaged, faulty, or different to how it was described follow these easy steps:
- Take a photo of the item/s
- Send the photo to firstname.lastname@example.org along with your order reference number
- Our customer care team will contact you to arrange the return of the product. We will send you a pre-paid postal label or satchel to use when returning the item to us. Once the item/s have been received and reviewed, you will either receive your new items (for exchange), or a refund for the cost of the purchase. Refunds will be issued directly to the credit card used for the purchase. Email notification will be sent once the return has been processed. Please allow up to seven days for the refund to process.
If you wish to exchange your item/s please contact our customer care team on +61 2 9489 7776 or email@example.com and then return the item to the address we provide.
If you are cancelling your order because you’ve changed your mind, please note that you will have to pay the costs for returning the goods.
Once the item/s have been received and reviewed, you will either receive your new items (for exchange), or a refund for the cost of the purchase. Refunds will be issued directly to the credit card used for the purchase. Email notification will be sent once the return has been processed. Please allow up to seven days for the refund to process.